Here's what our customers say about us
We encourage our customers to share their experience with us so we know how we’re doing and how we can improve. Had a great experience with us? We want to know so that we can give our staff the recognition they deserve. This page contains real, unedited reviews that we’ve collected here from our wonderful customers over the years.
I’ve been a customer for over 10 years!
I wanted to say how very thankful I am to be a customer of yours. My tank monitor broke and the previous driver had a look at the system for me. The dispatcher was so kind, helpful and patient with me trying to figure out when I was out of water, and being concerned for me that I didn’t run out of water. Then a different driver came today with a load of water. He also had a look at the system for me. He helped me clear out the gravity tube that helps to monitor the water level as a back up, and he also had a quick look at my tank monitor and gave me some helpful suggestions on how I could get it working again. I’ve been a customer for over 10 years! I look forward to many more years of great service. Thank you very much!
I will recommend Strathcona Septic to anyone
“I will recommend Strathcona Septic to anyone. We recently had our sewer tanks replaced and I was very impressed with the field staff working on our property. Extremely professional and friendly. They always took the time to let me know what was going on and when things would happen.”
Cant beat that for Service. I found all the staff to be friendly and professional at all times
Ran out of water @ 7:30 am and called right away. Could not believe it when Ted showed up @8:30 am with a load of water. Cant beat that for Service. I found all the staff to be friendly and professional at all times Thanks for the great service. Also for those that think they can get a load of water cheaper good luck to you when you need a response to a urgent situation!!!
Your staff at all levels is consistently pleasant, knowledgeable, and professional.
Thank you for good service and fair pricing in the replacement of my septic pump. I have used your service several times and your staff at all levels is consistently pleasant, knowledgeable, and professional. My questions were well answered and I will continue to recommend your company as a good service.
Your team of staff went above and beyond
Thank you very much for the excellent service when you fixed our broken sewage pipe 6 feet under our house.
Your team of staff went above and beyond to do the repair at our home.
You kept us up to date on the plan to repair and were there when you said you would be and did what you said you were going to do and at the price you said you would charge.
We will also get our water supply from you in the future.
Thank you for a job well done.
Recently switched to Strathcona Water Services and wished I had switched years earlier
“I’ve been having my water hauled for over 20 years and recently switched to Strathcona Water Services and wished I had switched years earlier as they are professional, efficient and always dependable. Their prices are very competative as well.
Thank you Strathcona Water Services for worry free water delivery services!”
Once the issue was dealt with, Strathcona Septic kept in contact with us and addressed every concern we had
We had an urgent matter to deal with involving our septic tank. I called Strathcona Septic and spoke to the owner who told me they would send someone as soon as possible. In the meantime, he gave me advice so as to prevent our situation from getting worse. A truck arrived promptly and dealt with the emergency but we were told further repairs would be required to fix the problem permanently. Once the issue was dealt with, Strathcona Septic kept in contact with us and addressed every concern we had and their motto was always that they would do everything within their power to make sure we were satisfied with the work and their customer service. We certainly were! We’ve dealt with Strathcona Septic for years and will continue to do so.
Backed down our narrow path, was extremely conscious to not rut up any wet areas or grass and was nice to our dog!!
We have used Strathcona Septic for maintenance in years past. Last night we discovered our pump out was nonfunctioning and our tanks were full. They had a truck here the next afternoon! They not only emptied our tanks but were able to troubleshoot and fix the problem on-site! Mark, the driver was fantastic!! Backed down our narrow path, was extremely conscious to not rut up any wet areas or grass and was nice to our dog!! 5 stars folks!!!
Excellent, quick service. Not to mention it did not break the bank!
Thank you for a quick response to our flooding issue. Our septic tank was leaking in ground water so it was too much for the tanks to hold and the water started to come back into the house. You were there in less than 2 hours and your employee went above and beyond. Excellent, quick service. Not to mention it did not break the bank! Will be calling you again for our yearly servicing.
I really appreciated being treated so well and respectfully!
“My home had been vacant for about 2 years so the well and septic were frozen and not working. I called and Scott came out the next day prepared to do whatever was required to fix the problem. The issue was easily resolved and all was explained. The bill was very reasonable and no unnecessary repairs or other sales were even suggested. I really appreciated being treated so well and respectfully! Thanks!!! He has even offered to check later to see all is well.”
I will definitely recommend you to all my neighbors and friends
“A tremendous thanks on a quick professional job well done when we were having some septic tank/pump issues, I called on Sunday morning looking for a tank pump out and you arrived within 2 hours as you stated, other vendors said they would come out on Sunday but at a much costlier bill, job completed for half the bill I was quoted from one of your competitor’s, I will definitely recommend you to all my neighbors and friends, its nice to know that people still care and do what they can for the consumer. a follow up call was appreciated and some much needed guidance on how to fix a frozen discharge line was also appreciated, thanks again!!”
We will be lifelong customers
“You guys are completely awesome! We ran out of water after only being in our acreage for a week. Darren sent out truck for us within hours of my call and he walked me through shutting off the pump. Fantastic service! We will be lifelong customers.”
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